Car Wash Membership Program

1. Program description

Membership allows the holder to access the selected car wash service by paying a fixed monthly fee during the contracted term.

Membership can be purchased at any Charlie Boy car wash, Hi Tech or directly on our website. www.charlieboypr.com www.hitechautocarepr.com and/or www.autocarepr.com. Once obtained, it works automatically in all our locations.

Membership is associated with specific vehicles and is not transferable between vehicles or customers. If you sell your car, you can change it, although the membership is intended for use with a primary vehicle.

The price of the selected plan is prepaid at the beginning of each month, with the payment being made electronically to a valid credit or debit card.

You can cancel the auto renewal service whenever you cancel on your portal or notify us in writing of your intention within 24 hours before the contracted term or billing cycle ends.

The customer may use the service up to once per calendar day, with no maximum number of days within a month, provided that the membership is valid and current in terms of payments.

Membership does not guarantee a minimum number of monthly washes or imply the reservation of hours or preferential service, unless expressly stated otherwise. It also does not guarantee availability in a particular locality.

2. Included plans and services

The contracted membership will correspond exclusively to the plan selected by the customer:

You can pay the membership for the term of 12 consecutive calendar months and it renews automatically at the end of that period.

Services not included in the plan, such as waxing, laundry, deep cleaning, stain removal, polishing, interior treatment, or other special services, are available at an additional cost.

The Establishment may modify the services included in each plan, informing the customer in advance in accordance with applicable legislation.

3. Use limit

Membership allows for one wash per vehicle and per calendar day.

For the purposes of this policy:

• The calendar day begins at 8:00 a.m. and ends at 6:00 p.m.
• It is not allowed to accumulate unused washes.
• It is not allowed to use two or more washes on the same day.
• It is not allowed to transfer the washings from one month to another or between vehicles.
• Unused washes do not generate refunds, discounts, or compensation.
• The limit applies even if the customer changes vehicle during the same day.

The Establishment may keep an electronic or physical record of each use of the membership.

4. Registered vehicle

Membership will be linked to:

• Title: [full name].
• Phone or email: [data].
• Plate or registration number: [number].
• Make and model: [data].
• Color: [data].
• Type of vehicle: [sedan, SUV, minivan, etc.].

Unless expressly authorized by the Establishment, membership will be valid only for the registered vehicle and may not be used to wash other vehicles.

The change of vehicle can be requested in the following terms: if the registered vehicle was sold and the customer has a new vehicle that they wish to register, the customer must contact the central offices at the phone number 787-781-5001 and/or write an email to: memberships@autocarepr.com.

The customer must inform of any changes to the plate, registration number, vehicle or contact details. Failure to update may result in the temporary suspension of the service until ownership is verified.

5. Identification and validation

To use the membership, the customer must present or provide one of the following means of identification:

• Vehicle license.
• Any other mechanism authorized by the Establishment.

The Establishment may request additional verification when there are inconsistencies, suspicions of misuse, or the inability to correctly identify the holder.

6. Payments and renewal

Membership will be paid in advance monthly by electronic payments and debits to the customer's credit or debit card.

Membership:

• It will start on the day of activation.
• It will have a validity of one calendar month.
• It will be renewed automatically, unless the customer requests its cancellation in accordance with these policies.
• It can be suspended when there is a payment that has been rejected, expired, or pending.

In the event that the credit card or the corresponding banking institution withdraws, charges or refuses to process your membership payment, you will be responsible for the costs and expenses incurred by the Establishment, including all attorney fees incurred in any effort to collect any money owed. In no event shall such costs be less than $100.00.

7. Cancellation

Unless otherwise provided by law:

• The cancellation does not generate a refund for unused days.
• The membership will remain active until the end of the period already paid for.
• Charges made before the cancellation request are non-refundable, except when legally required or there is an error attributable to the Establishment.

8. Suspension or termination due to non-compliance

The Establishment may suspend or cancel the membership, upon reasonable notice, for any of the following reasons:

• Non-payment.
• Use of membership in an unauthorized vehicle.
• Share, resell, lend, or transfer the membership.
• Trying to get more than one wash a day.
• Providing false information.
• Manipulating systems, codes, spreadsheets, receipts, or records.
• Aggressive, abusive, or disrespectful behavior towards staff or customers.
• Intentional damage to facilities, equipment or vehicles.
• Use of membership for unauthorized commercial purposes.
• Any other fraudulent or contrary to these policies behavior.

In cases of fraud, abuse or serious misconduct, the Establishment may cancel the membership without refund, without prejudice to the exercise of the legal actions that correspond.

9. Operational restrictions

The service will be subject to:

• Operating hours.
• Availability of personnel, water, equipment and facilities.
• Weather conditions.
• Preventive or corrective maintenance.
• Safety recommendations.
• Transit restrictions, authority or force majeure.

The Establishment may temporarily close or limit service due to maintenance, technical failures, emergencies, severe weather conditions, or circumstances beyond its control.

Whenever possible, customers will be informed in advance and reasonable measures will be taken to restore service.

10. Vehicle conditions

Before the wash, the customer must remove valuables from the vehicle, such as money left in the car.

The customer must previously inform about:

• Special accessories.
• Modifications to the bodywork.
• Loose or damaged parts.
• Damaged windows, mirrors, lights or moldings.
• Vehicles with special conditions for handling or cleaning.

The Establishment may refuse or condition the service when the vehicle:

• Present pre-existing damage that may worsen.
• Have loose, broken, or unstable parts.
• Transporting dangerous materials.
• It is excessively dirty with chemical substances, biological agents, oils, paint, cement, specialized sludge or other materials that require special service.
• Do not be compatible with the equipment used.
• It represents a risk to personnel, other customers, or facilities.

11. Responsibility of the Establishment

The Establishment will respond in accordance with applicable legislation for damages that are directly attributable to the negligent or intentional actions of its personnel.

It shall not be liable, to the extent permitted by law, for:

• Items left inside the vehicle.
• Pre-existing damage.
• Normal wear and tear from paint, accessories, emblems, trims, plastics or damaged components.
• Previously loose or poorly installed parts.
• Damage caused by non-original modifications.
• Incorrect information provided by the customer.
• Events resulting from fortuitous circumstances or force majeure.

Any claim must be submitted before leaving the facility where the service was provided, providing the date, time, vehicle, evidence, and description of the incident.

12. Prohibition of transfer and resale

Membership is personal and you may not:

• To sell oneself.
• To rent.
• To give oneself.
• Transfer to another person.
• Sharing between several vehicles.

Any exception must be in writing and approved by the Establishment.

13. Promotions and discounts

Promotions, discounts and additional benefits:

• They may be subject to specific conditions.
• As a general rule, they are not cumulative.
• They may have limited validity.
• They will not be able to be converted into cash.
• They will not apply retroactively, unless explicitly indicated.

By entering your mobile phone number and/or email address, you agree to receive mobile notifications and/or email communications from Autocare LLC DBA Charlie Boy and Hi Tech Auto Care.

14. Protection of personal data

The Establishment may collect and use the data necessary to:

• Activate and manage membership.
• Process payments.
• Validate the use of the service.
• Contact the customer.
• Addressing complaints.
• Prevent fraud or misuse.
• Comply with legal obligations.

The processing of personal data will be carried out in accordance with the privacy notice available on our website and the applicable legislation.

15. Modification of policies

The Establishment may modify these policies when necessary for operational, commercial, legal or security reasons.

The relevant modifications will be communicated by email, notice in the branch, website, app or other available means. If required by law, the customer may cancel the membership before the changes take effect.

16. Acceptance

The hiring, activation or use of the membership constitutes acceptance of these policies and restrictions.

In the event of a conflict between these conditions and a specific promotion, the particular conditions of that promotion shall prevail, provided that they have been clearly communicated to the customer.